Contact Us
 Versatile Products
 +65 6745-4549

SHOPPING CART TERMS & CONDITIONS

These Shopping Cart Terms & Conditions (“Terms”) govern orders placed directly through the Alagas Network shopping cart on this website. They apply in addition to, and do not replace, our general Terms of Service and Personal Data Protection Policy. By checking the agreement box(es) at checkout, you confirm that you have read, understood, and agree to be bound by these Terms.


1. Scope

These Terms apply only to orders placed and paid for directly through this website’s shopping cart. They do not apply to purchases made through third-party marketplaces or partner storefronts we may link to (for example Shopee, Lazada/Lazmall, or a brand’s own webstore), which are governed by that platform’s own terms.

2. Order Acceptance & Pricing

  1. All prices shown are in Singapore Dollars (SGD) and are inclusive of GST at the prevailing rate (currently 9%) unless otherwise stated at checkout.

  2. Submitting an order and completing payment is an offer to purchase; it is not automatically an acceptance by us. We may cancel or refund an order (in whole or in part) if, after payment, we discover a pricing error, the item is unexpectedly unavailable, or we reasonably suspect fraud.

  3. Product availability, pricing, and promotions may change at any time before an order is placed.

3. Payment

Payment is processed securely at the time of checkout through our payment service providers, currently including Stripe. We may add, replace, or change payment providers from time to time without notice. Full payment is collected upfront for all items in your cart, including Backorder and Pre-order items described in Section 5 below — we do not currently offer deposits or split/deferred payment for these items.

4. Shipping & Delivery

  1. Free shipping is automatically applied to orders totalling SGD $50 or more. A shipping fee, shown at checkout before payment, applies to orders below this amount.

  2. Delivery timeframes shown during checkout (including for in-stock items) are estimates only and may vary due to courier delays, incomplete/incorrect delivery details, or circumstances outside our control.

  3. We currently ship to addresses within Singapore.

5. Backorder & Pre-order Orders

Estimated arrival dates for Backorder and Pre-order items are estimates only, supplied to us by our suppliers or based on typical restocking timelines. They are not guaranteed, are subject to change without notice, and do not form a binding delivery commitment. No compensation, discount, or expedited handling is owed to you as a result of a date changing or an order arriving later than estimated.

  1. Backorder — shown when an item is temporarily out of stock and we have set an estimated arrival date because replenishment stock is expected. The estimated arrival date shown on the product page and in your cart at the time of your order is indicative only.

  2. Pre-order — shown when an item is newly listed, is currently out of stock, and no confirmed arrival date is available yet. Pre-order items may take longer to fulfil than Backorder items, as no shipment has necessarily been confirmed with our supplier.

  3. If a Backorder or Pre-order item has not arrived within a reasonable period after the estimated date (or, for Pre-order items, within a reasonable period generally), you may contact us to cancel the affected item(s) for a full refund of the amount paid for that item. This does not affect any other statutory rights you may have.

  4. We may also cancel and refund a Backorder or Pre-order item if we are ultimately unable to fulfil it (for example, if our supplier discontinues the item).

6. Returns & Refunds

  1. You may return an item within 7 days of delivery for a refund or exchange, provided the item is unused, in its original condition, and in its original, sealed packaging. Items that have been opened, used, or where the original packaging has been unsealed or damaged are not eligible for return under this policy, except where the item is defective or not as described.

  2. To start a return, contact us via the Contact Us page with your order details before sending anything back.

  3. Unless the return is due to our error (wrong or defective item), return shipping costs are borne by the customer. Approved refunds are issued to the original payment method.

  4. Cancellations of Backorder and Pre-order items are handled under Section 5 above, not this section.

7. Cancellations

You may request cancellation of an order before it has been dispatched by contacting us as soon as possible; we will refund the full amount if the order has not yet shipped. Once an order has been dispatched, it is treated as a return under Section 6 (or Section 5, for Backorder/Pre-order items).

8. Warranty

Products sold through this website are covered by the applicable manufacturer or Alagas warranty. Please see our Hardware Warranty page for full details and how to make a warranty claim.

9. Limitation of Liability & Governing Law

  1. To the maximum extent permitted by law, our liability arising from an order placed through this shopping cart is limited to the amount you paid for the affected item(s).

  2. These Terms are governed by the laws of Singapore, and any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

10. Contact

Questions about an order, a Backorder/Pre-order estimate, or a return can be sent to us via the Contact Us page.

Last updated: 6 August 2026