Warranty Information
General Warranty
Register your device
Protect your purchase and unlock hassle-free support. Register your product to activate warranty coverage and enjoy faster assistance when you need it.
- Faster claims with your product details on file
- Quick proof of purchase and warranty status lookup
- Easy service tracking in one place
Having questions? Check our Warranty FAQ or Contact Us.
Dead on Arrival (DOA)
If your unit is DOA, please report it to us within 7 days of delivery. We may request immediate verification steps and packaging condition checks to rule out shipping damage.
Shipping / Turnaround / Data Responsibility
- Customers are responsible for backing up configurations and removing sensitive data where applicable.
- Shipping/handling charges may apply depending on your location and claim outcome.
- If a returned product is found not defective or is excluded from warranty, we may return it as-is and/or apply a diagnostic/service fee (if applicable).
Limitation of Liability
To the extent permitted by law, this warranty is limited to repair or replacement of the product. We are not responsible for indirect losses such as downtime, loss of revenue, or loss of data.
Contact
Warranty / RMA Support : [email protected]
Business Hours : Monday to Thursday, 9:30 AM to 5:30 PM (GMT +8), Friday, 9:00 AM to 5:00
PM (GMT +8)
Return address : 47 Kallang Pudding Road, #06-02 Crescent @ Kallang, Singapore
349318
Troubleshooting is required before Warranty/RMA
Before we can proceed with a warranty claim, customers are required to perform basic troubleshooting steps. MikroTik also recommends troubleshooting before requesting warranty service/RMA.
Brand Warranty Details
View warranty policies for your device brand.
Warranty Period & Start Date
All Alta Labs products include a limited two-year warranty. The Alta Labs Product Warranty covers defects in materials and workmanship for two years from either:
- The date of shipment from Alta Labs, or
- The date of the original retail purchase from an authorized Alta Labs reseller.
This warranty applies only to the original purchaser (first end-user) of the product and is non-transferable.
Alta Labs’ obligation under this warranty is limited to repairing or replacing, at its discretion, any product or component found to be defective in material or workmanship under normal use conditions with an equivalent or current product model.
Products submitted for repair or replacement under this warranty must be returned through an authorized Alta Labs reseller with all transportation and insurance charges prepaid. Repair or replacement of a product does not extend the original warranty period.
Warranty Exclusions
The Alta Labs Product Warranty does not cover, including but not limited to:
- Products that have been abused, modified, or disassembled;
- Problems resulting from external causes such as accidents, abuse, or misuse;
- Use not in accordance with Alta Labs product instructions;
- Products with missing or altered serial numbers;
- Products with opened housings or evidence of tampering; or
- Problems caused by the use of third-party accessories, parts, or components.
How to Request Warranty Service (RMA)
To request warranty service for your Alta Labs product, please follow the steps below:
1. Contact Support for Troubleshooting & Approval
Before submitting an RMA request, contact Alta Labs Support: support@alta.inc or via live chat at www.alta.inc or call Alta Labs during US business hours.
Please include:
- Product MAC ID / Serial Number
- Proof of Purchase showing purchase date
- Description of the issue
The support team will assist with troubleshooting and warranty verification. Once the unit is confirmed defective and eligible for warranty service, a support ticket number will be issued.
2. Ticket Number Required
All warranty/RMA requests must include a valid Alta Labs support ticket number.
Requests submitted without a ticket number may be rejected and will not qualify for replacement or credit processing.
3. Submit Your RMA Request
After receiving your ticket number, submit your warranty request through the Alagas Support Portal:
https://support.alagas.net/contact-us/
Please include:
- Alta Labs ticket number
4. Replacement Process
Once the RMA is approved by Alta Labs, replacement hardware will be processed through Alagas stock availability, typically within 3 business days.
5. Defective Unit Return / Field Destruction
Depending on Alta Labs’ instructions:
- The defective unit may need to be returned, or
- The unit may be approved for field destruction with photo/video proof required.
Alta Labs will advise which procedure applies for your case.
For assistance, setup guidance, and instructional videos, please visit: https://www.youtube.com/c/alagasnetwork/
Warranty Period & Start Date
MikroTik hardware warranty is typically 12 months from the purchase date shown on invoice or receipt, unless otherwise stated in official manufacturer documentation for a specific product.
How to Request Warranty Service
Please submit your warranty request via the Alagas Support Portal (https://support.alagas.net/). An instruction video is available here