Warranty Information

Warranty Period & Start Date

All Alta Labs products include a limited two-year warranty. The Alta Labs Product Warranty covers defects in materials and workmanship for two years from either:

• The date of shipment from Alta Labs, or
• The date of the original retail purchase from an authorized Alta Labs reseller.

This warranty applies only to the original purchaser (first end-user) of the product and is non-transferable.

Alta Labs’ obligation under this warranty is limited to repairing or replacing, at its discretion, any product or component found to be defective in material or workmanship under normal use conditions with an equivalent or current product model.

Products submitted for repair or replacement under this warranty must be returned through an authorized Alta Labs reseller with all transportation and insurance charges prepaid. Repair or replacement of a product does not extend the original warranty period.

Warranty Exclusions

The Alta Labs Product Warranty does not cover, including but not limited to:

• Products that have been abused, modified, or disassembled;
• Problems resulting from external causes such as accidents, abuse, or misuse;
• Use not in accordance with Alta Labs product instructions;
• Products with missing or altered serial numbers;
• Products with opened housings or evidence of tampering; or
• Problems caused by the use of third-party accessories, parts, or components.

How to Request Warranty Service (RMA)

To request warranty service for your Alta Labs product, please follow the steps below:

1. Contact Support for Troubleshooting & Approval

Before submitting an RMA request, contact Alta Labs Support: support@alta.inc or via live chat at www.alta.inc or call Alta Labs during US business hours.

Please include:

• Product MAC ID / Serial Number
• Proof of Purchase showing purchase date
• Description of the issue

The support team will assist with troubleshooting and warranty verification. Once the unit is confirmed defective and eligible for warranty service, a support ticket number will be issued.

2. Ticket Number Required

All warranty/RMA requests must include a valid Alta Labs support ticket number.

Requests submitted without a ticket number may be rejected and will not qualify for replacement or credit processing.

3. Submit Your RMA Request

After receiving your ticket number, submit your warranty request through the Alagas Support Portal:

https://support.alagas.net/contact-us/

Please include:

• Alta Labs ticket number

4. Replacement Process

Once the RMA is approved by Alta Labs, replacement hardware will be processed through Alagas stock availability, typically within 3 business days.

5. Defective Unit Return / Field Destruction

Depending on Alta Labs’ instructions:

• The defective unit may need to be returned, or
• The unit may be approved for field destruction with photo/video proof required.

Alta Labs will advise which procedure applies for your case.

For assistance, setup guidance, and instructional videos, please visit: https://www.youtube.com/c/alagasnetwork/

Warranty Period & Start Date
MikroTik hardware warranty is typically 12 months from the purchase date shown on invoice or receipt, unless otherwise stated in official manufacturer documentation for a specific product.

How to Request Warranty Service
Please submit your warranty request via the Alagas Support Portal (https://support.alagas.net/). An instruction video is available here