Warranty Information

A Limited Warranty is offered on Server products. This Limited Warranty does not cover any software applications or programs; non-ASUS products or non-ASUS branded peripherals.

ASUS guarantees that the ASUS Server Products that you have purchased are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts from the date of purchase. Your sales receipt, showing the date of purchase, is the proof of your purchase date. You may be required by your Purchase Site or ASUS Authorized service Providers to present the proof of purchase as a condition of receiving warranty service. You are entitled to a hardware warranty service if a repair is required within the Limited Warranty Period.

During the Limited Warranty Period, ASUS will, at its sole discretion, repair or replace any defective component. All spare-parts or module removed under his Limited Warranty become the property of ASUS.

Exclusions from this Limited Warranty Service

ASUS does not guarantee uninterrupted or error-free operation of this product. Any technical or other support provided for the product under warranty, such as assistance via telephone with “how-to” questions and those regarding product setup and information, being provided without warranties of any kind. The warranty only covers failures or malfunctions occurred in normal use conditions during the warranty period, as well as for any material or workmanship defect.

Limitations of Warranty:

1. Any damage caused by the owner’s misuse or unauthorized third-party repairs.
2. Any changes, erasure, or tampering of the serial numbers.
3. Any damage caused by accidents, disasters, misuse, neglect, improper maintenance, or non-standard operating conditions.
4. Any damage caused by external electrical issues or accidents.
5. Any use of the product outside the operation or storage guidelines specified in the User’s Manual.
6. Any damage caused by parts not approved or provided by ASUSTeK.
7. Any damage caused by third-party software or viruses.
8. Any potential loss of software or data during repair or replacement services.

Returning a Server Product to your Purchase Site or an ASUS Authorized Service Provider during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, the Service Centre reserves the right to check the validity of your warranty and your request for warranty service.

Neither ASUS, ASUS Service Centre, ASUS Authorized Service Provider, nor your reseller are responsible for any of your confidential, proprietary or personal information contained in the product which you return to ASUS, ASUS Server Service Centre or ASUS Authorized Service Provider for any reason. You should remove all such information from the product prior to its return.

ASUS Server Service Centre or ASUS Authorized Service Provider is not responsible for damage or loss of any personal data, programs, or removable storage media. ASUS is not responsible for the restoration or reinstallation of any data or programs other than software installed by ASUS when the product was manufactured.

For further information, visit following links:
RMA Service
RMA Request Guidelines
Server Warranty Policy
Product Registration

Warranty Period & Start Date

All Alta Labs products include a limited two-year warranty. The Alta Labs Product Warranty covers defects in materials and workmanship for two years from either:

• The date of shipment from Alta Labs, or
• The date of the original retail purchase from an authorized Alta Labs reseller.

This warranty applies only to the original purchaser (first end-user) of the product and is non-transferable.

Alta Labs’ obligation under this warranty is limited to repairing or replacing, at its discretion, any product or component found to be defective in material or workmanship under normal use conditions with an equivalent or current product model.

Products submitted for repair or replacement under this warranty must be returned through an authorized Alta Labs reseller with all transportation and insurance charges prepaid. Repair or replacement of a product does not extend the original warranty period.

Warranty Exclusions

The Alta Labs Product Warranty does not cover, including but not limited to:

• Products that have been abused, modified, or disassembled;
• Problems resulting from external causes such as accidents, abuse, or misuse;
• Use not in accordance with Alta Labs product instructions;
• Products with missing or altered serial numbers;
• Products with opened housings or evidence of tampering; or
• Problems caused by the use of third-party accessories, parts, or components.

How to Request Warranty Service (RMA)

To request warranty service for your Alta Labs product, please follow the steps below:

1. Contact Support for Troubleshooting & Approval

Before submitting an RMA request, contact Alta Labs Support: support@alta.inc or via live chat at www.alta.inc or call Alta Labs during US business hours.

Please include:

• Product MAC ID / Serial Number
• Proof of Purchase showing purchase date
• Description of the issue

The support team will assist with troubleshooting and warranty verification. Once the unit is confirmed defective and eligible for warranty service, a support ticket number will be issued.

2. Ticket Number Required

All warranty/RMA requests must include a valid Alta Labs support ticket number.

Requests submitted without a ticket number may be rejected and will not qualify for replacement or credit processing.

3. Submit Your RMA Request

After receiving your ticket number, submit your warranty request through the Alagas Support Portal:

https://support.alagas.net/contact-us/

Please include:

• Alta Labs ticket number

4. Replacement Process

Once the RMA is approved by Alta Labs, replacement hardware will be processed through Alagas stock availability, typically within 3 business days.

5. Defective Unit Return / Field Destruction

Depending on Alta Labs’ instructions:

• The defective unit may need to be returned, or
• The unit may be approved for field destruction with photo/video proof required.

Alta Labs will advise which procedure applies for your case.

For assistance, setup guidance, and instructional videos, please visit: https://www.youtube.com/c/alagasnetwork/

Warranty Period & Start Date
MikroTik hardware warranty is typically 12 months from the purchase date shown on invoice or receipt, unless otherwise stated in official manufacturer documentation for a specific product.

How to Request Warranty Service
Please submit your warranty request via the Alagas Support Portal (https://support.alagas.net/). An instruction video is available here